1. Who we are
This website, etaxmate.in (“eTaxMate”, “we”, “us”), is operated by a Chartered Accountant-led practice based in Jabalpur, Madhya Pradesh, India. We are responsible for the personal data collected through this website. You can contact us at help@etaxmate.in.
Effective date: 8 November 2026
2. What we collect
- Details you give us: your name, WhatsApp number, email address, the service you need and your message, when you use our contact form, WhatsApp, email or live chat.
- Documents and financial details you share after you ask us to work for you, such as PAN, income, GST and bank details. We use these only to deliver the work you have asked for.
- Technical data: your browser, device, IP address and the pages you visit, collected through cookies and analytics tools.
3. Why we use your information
- To reply to your enquiry and give you a quote.
- To deliver the tax, GST, audit, ROC and related services you ask for.
- To send reminders or updates you have asked for. We contact you on WhatsApp, phone or email only about your enquiry or our services, or if you have opted in to reminders.
- To improve our website and keep it secure.
4. Cookies, analytics and live chat
We use cookies and similar technologies. Our website uses Google Analytics (through Google Site Kit) to understand how visitors use the site, and Tidio live chat so you can message us. A cookie banner lets you accept or decline non-essential cookies, and you can also change your browser settings. Declining some cookies may affect how parts of the site work. Our contact form uses Cloudflare Turnstile, which checks that a submission comes from a person and not an automated program. It may read or set information in your browser for this purpose.
5. Who handles your data
We do not sell your personal data. We share it only with service providers that help us run the website and our work, for example our web hosting provider (Hostinger), our contact form plugin (WPForms, which keeps backup copies of form entries), email and messaging services (including WhatsApp), and the analytics, chat and spam-prevention tools named above, including Cloudflare Turnstile. We may also share information where the law requires, or with government portals when we file on your behalf at your request.
6. Confidentiality and security
As a Chartered Accountant-led practice, we follow the confidentiality duties set out in the ICAI Code of Ethics. We take reasonable steps to protect your data from unauthorised access, loss or misuse, but no online system is completely secure.
7. How long we keep your data
- Enquiries that do not become an engagement: up to 6 months.
- Client records: for as long as the law and professional standards require us to keep them.
8. Your rights
Under India’s Digital Personal Data Protection Act, 2023, you can ask us what personal data we hold about you, ask us to correct or delete it, or withdraw your consent. You can also stop reminders or marketing messages at any time. Write to help@etaxmate.in and we will respond within 30 days. Some records we are required by law to keep, even if you ask us to delete them.
9. Complaints
If you have a concern about how we handle your data, email help@etaxmate.in with the subject “Privacy” and we will try to resolve it. If you are not satisfied, you may approach the Data Protection Board of India once it is operational.
10. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices.
11. Governing law
This policy is governed by the laws of India. Any dispute relating to it is subject to the jurisdiction of the courts at Jabalpur, Madhya Pradesh.
12. Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.